Fix Visual Voicemail Not Working On Android

Solve Voicemail Not Working Issue On Android

Visual Voicemail app allows its users to view and listen to their voicemail messages in a visual format. However, sometimes you can face visual voicemail not working issue on Android. This can be irritating as you won’t be able to listen to the voicemail.

Fortunately, there are some solutions to solve this issue. So continue reading this guide to learn how to fix visual voicemail not working on Android.

Why Visual Voicemail Stop Working On Android?

There could be several reasons why Visual voicemail stopped working on your smartphone.

They are as listed below:

  • If there is any problem with your carrier.
  • When your voicemail mailbox is full.
  • If you are not connected to your carrier.
  • When you are using an outdated Voicemail application or OS.
  • If you are using Verizon service and you have not contacted Verizon to activate the service.
  • When your mobile data is off.
  • If you have not allowed the necessary permissions on Visual Voicemail app.
  • When you have corrupted files of Visual Voicemail app.
  • If your device is out of the Wi-Fi range.
  • If your Android operating system does not support the visual Voicemail app version.

Methods To Fix Visual Voicemail Not Working Issue On Android

Here we will show you many solutions to resolve voicemail not working problem and all these methods are pretty simple and easy to follow.

Method 1: Enable Cellular Data/Wi-Fi

If you have not enabled cellular data or Wi-Fi then enable it first as your Android phone needs it to receive voicemail.

Also, check that your mobile or Wi-Fi data is working fine.

Method 2: Enable & Disable Airplane Mode

If your phone has a few signal strength bars then you can reset the phone’s connection by enabling and disabling Airplane mode.

To enable it, go to the Quick Settings menu and then tap on the Airplane mode icon to enable it. Now, wait for a few seconds and then again tap on it to disable it.

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Method 3: Restart Your Android Phone

If there are any temporary bugs or glitches on your mobile device then this can also cause visual voicemail to stop working.

If this is the case then you can restart your phone and the problem will be solved.

Method 4: Toggle Off And Toggle On Visual Voicemail

You can also get rid of the Visual Voicemail not working issue by disabling and enabling the Visual Voicemail feature on your phone.

Follow the below-directed steps to learn how to do this:

  • On your Android phone, lauch the Phone app.
  • Then tap on 3 dots and choose Settings.
  • Next, tap on Voicemail
  • Now, toggle off the Visual Voicemail option and then toggle it on again.

Toggle On and Off Visual Voicemail

Method 5: Check Phone Storage

If your device doesn’t have enough memory then also you may encounter this problem. Hence, you are suggested to check the storage on your mobile.

If you find your phone out of storage, clear some storage space and check whether Voicemail is working.

Method 6: Close And Reopen the Visual Voicemail App

Simply close the Visual Voicemail application on your mobile and remove it from the background.

Now, again open the app and check whether the problem is solved or not.

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Method 7: Update Voicemail App And Android OS

If your Visual Voicemail app or Android operating system is not updated to its latest version then it may not function properly and hence stop the Voicemail app from working.

So, you should check and install the latest update for Visual Voicemail application and Android OS.

Method 8: Disable Call Forwarding

If you have enabled the call forwarding feature on your phone then it can interfere in receiving voicemails. Therefore, you are suggested to check if this option is enabled on your phone or not.

If it is enabled then disable this option by following the below steps:

Step 1: Open the Phone app and hit 3 vertical dots.

Step 2: Tap on Settings (on older Android phones you may find the Call Settings option).

Step 3: Next, hit on Calls > Call Forwarding.

Turn Off Call Forwarding

Step 4: Now, if you find any of the below-mentioned options enabled then hit on enable option and choose Turn off.

  • Forward when busy.
  • Forward when unreached.
  • Always forward.
  • Forward when unanswered.

Method 9: Clear Voicemail App Cache & Data

Sometimes clearing the app’s cache and data solves the issue. So, you can also try this method.

Here are the steps that are needed to clear Visual Voicemail app cache and data:

  • Navigate to Settings > Apps.
  • From the list of apps, select Visual Voicemail.
  • Then tap on Storage.
  • Next, hit on Clear Cache and then on Clear Data.

Clear Cache & Data Of Voicemail

Method 10: Reset Network Settings

Resetting your smartphone’s network settings can also solve the Visual Voicemail won’t work issue.

But unfortunately, it will wipe all your network settings such as paired Bluetooth devices, Wi-Fi passwords, etc.

So, you can note down the passwords for further use.

The procedures to reset network settings are outlined below:

Step 1: Move to Settings > General Management/System (this option depends on your device).

Step 2: Next, tap on Reset/Reset Options.

Reset Network Settings

Step 3: Now, hit on the Reset Network Settings option.

Step 4: Confirm your choice and then your device will be restarted.

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Method 11: Allow Background Data Usage For Visual Voicemail App

You must have enabled the background data usage for the Voicemail application. So, if you have not allowed this permission then allow it.

Follow the steps to do so:

Step 1: On your phone open the Settings app.

Step 2: Then go to Application/More Settings > App Manager (this step may differ from phone to phone model).

Step 3: Go to System apps and select Visual Voicemail app.

Step 4: Next, hit on Mobile Data.

Step 5: Now, toggle on Allow background data usage.

Allow Background Data Usage For Voicemail

Method 12: Check Visual Voicemail App’s Compatibility Requirements

To check the compatibility requirements go to Google Play and check the Visual Voicemail app’s Android phone hardware and OS requirements.

If you can’t install the required OS and app updates then you may buy a new phone.

Method 13: Contact Your Cellular Provider

If still the issue is not solved then you can contact your cellular service provider’s customer support and tell them the problem that you are currently facing.

If there is any issue with Voicemail on their end or in your account then they will suggest you some solutions to solve this issue.

Method 14: Factory Reset Android Device

 This is one of our last method to fix Visual Voicemail not working problem on Android phones or tablets.

It will erase your Android phone data and make it new, the same as when you purchased it for the first time.

Note: Before you follow the steps to factory reset your Android phone or tablet backup your data so that you can restore them later.

Now, follow the below-listed steps to factory reset your Android phone:

Step 1: On your Android device, open the Settings app.

Step 2: Tap on System > Advanced.

Step 3: Next, hit on Reset options.

Step 4: At last, tap on the Erase all data (factory reset) option.

Factory Reset Your Android Device

After this, your device will restart. Once the restarting process is completed set up your phone and then check whether the issue is resolved or not.

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How Do I Turn Visual Voicemail Back On?

It is very easy to turn on Visual Voice again. Here are the steps to do so:

Step 1: Launch the Phone application.

Step 2: Tap on the 3 dots or menu option at the top right corner of the screen.

Step 3: Hit on Settings > Voicemail.

Step 4: Now, toggle on the Visual Voicemail option.

What Is Visual Voicemail?

Visual voicemail is a phone feature that allows users to check voicemail without making any calls. Users can see a list of messages in an inbox-like interface.

How Can I Fix T-Mobile Visual Voicemail Not Syncing?

Follow the below tips to solve Visual Voicemail not syncing on T-Mobile.

1. Connect your phone to a stable internet connection.

2. Free up storage from your mobile device.

3. Ensure Visual Voice has been set up correctly.

4. Delete some unnecessary texts.

How Can I Save Voicemails?

It is easy to save voicemail on Android. Follow the below steps to do this:

1. Tap on the Voicemail message you want to save.

2. Then hit 3 vertical dots.

3. Next, tap on Save Message to or Export to File.

How To Change Voicemail Password On Android?

To change the Voicemail PIN or password you need to open the Phone app. Next, tap on 3 dots > Settings > Voicemail > Change PIN. If you don’t remember the previous PIN then you will have to contact your carrier.

Why Are My Calls Going Straight To Voicemail On Android?

There are some reasons why your calls can go straight to Voicemail. They are as follows:

• If the volume settings for Ringtone is not set up correctly.

• When there is a network issue on your phone carrier.

• If the call forwarding option is enabled on your phone.

How To Fix Visual Voicemail Not Working On Samsung?

Follow the same solutions discussed above to fix Visual Voicemail not working issue on Samsung.

Sum Up

We hope you are now able to access or hear the Visual Voicemail and have fixed Visual Voicemail not working issue on Android. Besides this, you have also come to know why the Visual Voicemail app stop working.

You are requested to share this post on every platform so that if anyone is facing the same error then they can easily solve it.

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